Archive for the ‘Inspiration’ Category


27
Aug

By Dr. Daphne Mobley


In the United States, people work approximately half of their waking lives. This statistic is even more amazing when you consider that some individuals spend their entire work day performing jobs that do not provide any gratification for them at all. On Sunday evenings, they become irritated by the mere thought that they will return to work the following day. Why should people spend half of their valuable lives doing something that is unfulfilling? Life can be too short and people are entitled to perform work assignments that give them total bliss, or at least a reasonable amount of satisfaction. It is critically important to pursue the career that you truly desire because this can ultimately result in greater happiness and good health.

Do you fit into this category of dissatisfied employees? The following four questions can help you identify the answer to this question. career-planning

o Are you going to work every day because you like your salary or the money that you earn pays your bills?



o Did you begin your career because your parents or someone else wanted you to pursue it?



o Has your work environment become so comfortable that you shy away from leaving your safe comfort zone?



o Do you lack excitement when you talk about what you do for a living?


If your answer to these questions is no - congratulations! You are one of the fortunate people with a career that satisfies your soul. However, if your answer to the questions is yes, you have a life changing decision to make. You can remain unhappy and maintain the status quo or you can develop plans to begin a fulfilling career. Although it may be quite unsettling to change from a job routine that you know well, you can now begin your journey to a rewarding career by identifying what you truly desire to do.


I know how frightening a career change can be. My life was dramatically changed when I resigned from my job as a corporate executive, established my own company and became a motivational speaker as well as a consultant. A myriad of feelings flooded my body and permeated every single bit of my being. My feelings ranged from guilt for leaving a Fortune 500 company that provided absolutely wonderful opportunities for me to fear of assuming an entrepreneurial role all by myself. It was very difficult for me to sever my ties with a company that was such a large part of my life for over 16 years and pursue my own career passion. However, the immeasurable exhilaration overshadowed the guilt and fear when I simply imagined achieving my career goal of motivating others to pursue their own career dreams.


When you make the decision to embark upon your new career, you will no longer simply imagine true bliss, but you will actually feel it when you are completing work assignments that you truly enjoy. Then you will not mind when Sunday evening rolls around - you will look forward to every single Monday!


Dr. Daphne Mobley had a career path that is unlike any other path taken by a corporate executive. She is a veterinarian that transitioned from a behind the scenes role to become a Vice President at a Fortune 500 company. Dr. Mobley moved from helping animals to assisting people in order to share her motivating story and provide successful career enhancing principles that she used to ascend the corporate ladder.  Read her full bio: www.greatblackspeakers.com/Mobley


10
Aug

KIPP and the Grameen Bank

I have recently read two inspirational biographies about social reforms in two different societies. The first was “Work Hard. Be Nice,” which is about the Knowledge is Power Program (KIPP) charter schools. Started by Dave Levin and Mike Feinberg fifteen years ago, KIPP has grown from one classroom of Hispanic 4th graders in Houston, Texas to 66 schools in 15 states around the nation. The pupils of the KIPP schools have consistently increased their test scores and have routinely outperformed other students from more traditional backgrounds. The KIPP students are usually low-income minority students from impoverished neighborhoods and have been abandoned by the U.S. educational system.

The second book I read was titled “Banker to the Poor,” which is an autobiography by a Nobel Peace Prize winner, Muhammad Yunus, and is based on the creation of his Grameen Bank in Bangladesh. Originally conceived in 1976, Grameen specialized in lending small sums of money to the poorest individuals in Bangladesh in order for them to start their own businesses with the end goal of helping people break the generational cycle of poverty. Although Yunus was told by established banks within the region that his proposal could not work, Yunus has grown Grameen to have over 7.84 million borrowers and has given out $8 billion since its inception. Grameen currently has a 98% repayment rate, which outperforms most traditional banks. Furthermore, Grameen’s borrowers are 97% women in a country where women’s rights are severely lacking.

Obstacles of Social Change

When comparing the inspirational stories of KIPP and Grameen, there were two main obstacles that both organizations faced that troubled me and therefore, provide us an opportunity for learning and development. The first is the high level of resistance the leaders faced when attempting to implement positive change within the system. The administrators of the system were comfortable with the status quo and had deeply formed negative opinions about people who were not financially well off. Over time, those implicit attitudes carried by the system administrators transformed into social laws and life truths. Whether it was the belief that poor kids could not learn or poor people would not pay back loans without collateral, these thoughts were systematically rooted within the social system.

What disturbed me more than the beliefs of the administrators were the negative thoughts that the students’ families and Bangladeshi women believed about themselves. Yunus gave multiple examples of how many of the Bangladeshi women would not even speak to him about applying for a loan because they were content with the current social structure.  The women would say things like, “My husband handles the money and has always handled the money. I have never touched money and I don’t want to start now!” In reality, however, the men were doing a poor job of managing the finances.

Our minds have been conditioned to believe in a very narrow scope on what is possible and what is not possible, which is one of the main causes of oppression. This type of mental oppression is not only caused when one group enforces their will upon another group. It also occurs when people are compromised by the systems in which they interact and therefore, people begin to develop a warped sense of what is possible due to the memory decay over time. The second case is usually inadvertent, but has negative consequences none the less.

To illustrate, let’s take an example from The Chapelle Show, a comedy skit television show created by Dave Chappelle. There was a segment called “Charlie Murphy True Hollywood Stories” where Charlie would relive old stories from the 1980’s that he had from hanging out with his brother, the comedian and actor, Eddie Murphy. Charlie told a story about when Rick James came over to Eddie’s house inebriated to hang out. When Rick James arrived, he sat on Eddie’s newly purchased white sofa and rubbed his muddy shoes all over it just to irritate Eddie. Now, imagine one of your friends coming over your house in the rain and as he/she was rushing in to avoid getting wet, he muddied up your carpet. The motives of the individuals in the above examples are different, however, you are left with the same result . . . a messy house.

The Perpetual Cycle of the Oppression Machine

In the beginning, outside forces fuel the oppression machine, but after a while, it becomes self-sustaining. There are many facets that help the machine to work smoothly. The first component is the individual in perceived power and authority that benefits from keeping the status quo. The religious leaders who told the Bangladeshi women that they would go to hell if they borrowed money from the Grameen bank fit into this category. The democratic political leaders who told Barack Obama to wait his turn to run for the U.S. Presidency behind Hillary Clinton also come to mind. They gain their power by inducing fear into others and they abuse power for selfish ambitions. Although powerful, this group only encompasses a small percentage of the oppression process.

The second component is the individual who understands change is needed but does nothing. There are three reasons this individual does not pursue change. The first reason is that the individual is afraid of what might happen to him if he upsets the status quo of society. The second reason is that the will to doubt is lacking because he/she assumes that societal conventions must have a firm foundation since these conventions have been followed by so many people over a long period of time. The third reason is that the individual may not see himself as a pioneer of change.

The third component of the oppression machine is not a type of person, but systems based upon faulty assumptions. This happens when tools originally designed to solve a certain problem transform into the actual end goal. An example of this phenomenon is the importance of collateral in the Grameen Bank case. Having collateral from a borrower is a great way to guarantee a loan, but it is not the end goal. The end goal is to have the borrower pay you back. Often, when we find a solution that works relatively well and we think our job is done. Therefore, we stop searching for better solutions. Over time, the needs of the system changes and we are stuck with the outdated solutions.

When we combine all of these forces, we create a super villain of social stagnation that wreaks havoc on progress. In my mind, I picture it in Capitan Planet like style, except he does not come out and save the day. Instead, a villain is revealed and ruins it.

Remedies for Social Stagnation

Although the problem may seem bleak, all is not lost. Each and every one of us has the power to break these mental bonds in order to achieve personal greatness and make major changes in society. There are five key traits that I noticed while reading about the Grameen Bank, KIPP, and many other organizations who have revolutionized systems for the better.

Trait 1: Passion for Progress and a Vision of a Better Future.

Individuals who lead great movements almost always have a deep passion for the work in which they are involved. In Yunus’ case, he could not imagine living in a world where society would not loan $40 to 27 women to help them break the cycle of poverty. Levin and Feinberg’s passion was to help students learn this same concept, especially those students in which society had already abandoned. All of us have things that we are passionate about. It is much easier to align our future to the items in which we are passionate, than to contort ourselves to fit in an area in which we are unable to fit. Could you imagine Michael Jordan not as a basketball player? Warren Buffett not as an investor? Martin Luther King not as a voice of a movement? Albert Einstein not as a scientist? Think about what motivates you and align your life towards those goals.

Trait 2: Question Underlying Assumptions

The leaders I have studied questioned underlying assumptions about how things HAD to work and experimented with new ideas that differed from the status quo. As mentioned earlier about the third component of the oppression machine, tools that were used to implement end goals actually became the ultimate goals themselves.

The characteristic above happens in all types of business and social movements. Underlying assumptions are perceived not as assumptions, but as facts of life. Therefore, it is more difficult to identify and challenge them. Some of the myths that I commonly hear when I advise people on entrepreneurship: “It takes money to make money,” “Adding more people will make the project go faster.” “All customers are created equal.” “Profit is all that matters in business.” Most of the things that I mentioned here are half-truths, but have one or more fatal flaws in them.

It is easy to become complacent when we find a solution that is better than our current situation. I urge you not to become too hasty with the discovery process because there could be better solutions right up the horizon. Evaluating all of your options and not hastily implementing the option that looks to be the best fit at first glance is critically important. If Yunus would have succumbed to the status quo of banks, then the strategy of using social peer pressure among poor borrowers would have never been discovered.

Trait 3: Set High Expectations for the Entire System

Yunus and the KIPP founders set high expectations for themselves as well as everyone else who was involved in the process. This is important for two reasons. First, expectations are the source of reference in which success is measured. If you continuously work towards reaching lofty goals, chances are you will make more significant progress compared to mediocre goals. An old saying that illustrates this point is “if you shoot for the starts, you will at least hit the moon.”

Second, high expectations are needed throughout the entire system because a failure in one part of the system leads to the entire system not reaching its potential. You often see innovative companies working with their suppliers to improve the entire system of manufacturing their product. It would be easier for the company to focus solely on issues within their walls, but what type of real improvements would be made if they did that? The same principle is applied whether you are talking about educating kids or giving micro loans to poor people. If the entire system is not effectively moving towards the same goal, then progress will be slowed.

When I fall into the trap of setting low expectations for myself, it usually has to do with one reason and that is self-confidence. It is natural for us as humans to feel a little scared when we have tried something before and have failed at the task. However, we need to realize that there is a high level of failure when we shoot for high goals and separate ourselves from the majority of the population.

Trait 4: Create a Culture around Positive Thinking and Achievement

Creating a strong and positive culture within an organization is the most powerful way to influence change. Business school professors often talk about how creating a strong culture is the least expensive and most effective means to influence a team to act in a desired way. A strong culture allows individuals in an organization to manage themselves instead of including another level of institutional management. The ridicule and praise, acceptance and rejection of our fellow beings can do more to effect change than any other source.

The effects of a positive culture are not only useful in the business world, but also in any type of situation where people interact with each other on a consistent basis. Instead of ignoring or denying the power that humans have over one another, we should leverage this power to make positive changes within communities. Yunus accomplished this with the Grameen Bank by only making loans to teams of women, instead of individuals. A loan was only approved if the whole team agreed upon the concept. Furthermore, the entire team was responsible if someone in the group defaulted. Imagine what type of commitment from the borrowers that this policy helped to achieve.

To create a positive culture that makes social change, it is important that we encourage one another and praise the accomplishments of the people in the group. Furthermore, it is important that the group holds members accountable for behaviors that are counterproductive to positive change. The term culture on a group level can be equated to habits on an individual level. Therefore, as a member of a movement, make sure to focus on practicing positive habits in your life.

 Trait 5: Take Action

Legendary Hollywood super agent Swifty Lazar said, “Sometimes I wake up in the morning and there’s nothing doing, so I decide to make something happen by lunch.” Having plans are great, but they will be inconsequential until steps are taken to actualize those plans. The discipline to take action is developed over time and is a painful process. At times, I can be one of the biggest procrastinators I know. However, I am at my best when I consistently working towards the goals I have laid out for myself.

Two obstacles usually get in the way when creating positive change. First, we can feel overwhelmed when tackling a major project. We think to ourselves “There is no way that I will ever be able to complete my goal. It’s just too big!” Then, you don’t even start. I’ve been there before many times. It takes a mental mind shift to overcome this obstacle. Many goals and purposes in life do not have an end point, but we are conditioned to think one exists. For example, if your mission is to alleviate world poverty, do not expect to do this by yourself and do not be surprised if the goal is not met in 15 years. Working towards your goal is about the journey, not reaching the end point. Enjoy the journey to the fullest. Also, break your goals down into bite-sized objectives that are more easily managed. This tactic helps me jump start a project and allows me the momentum needed to continue strong throughout the journey.

Secondly, you should be prepared for negative feedback, especially from those who have a vested interest in the status quo. When I started the Great Black Speakers Bureau, I had to face larger competitors who told me that I needed much more experience before I could ever reach their plateau. The best thing to do is listen carefully for real concerns that may actually derail you, try to correct those things, and keep pushing forward as planned. Most of the time, however, you will find the concerns that arise “for your own protection” are based out of a particular fare from the other party. If you are already moving, rarely do most people try to stop you.

Conclusion

There has been no other time in history when an individual can make as much social change around the world as he/she can now. What is needed is for people to have a mental mind shift into believing that they can achieve greatness. This is not an easy task, especially for a society that often pushes the status quo and conditions people to think a certain way about themselves. However, unlocking the benefits of a strong mindset and suppressing negative conditioning can exponentially make the world a better place. Muhammad Yunus and the KIPP founders are not the only ones who can create positive change. Each and every one of us has the same type of potential waiting to be unleashed. The question is “Are we bold enough to unleash it?” I am confident that we are bold enough. I am also confident the generations of the future will soon be leading the world and will leave the world a better place for the future!

07
Aug

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Introduction

I have had great conversations with many potential entrepreneurs this summer. Two questions are asked to me more than any other. The first question is “Where do I start if I want to create my own company?” The second question is “How do you find time to run your company and also attend business school?” I will answer both of these questions in this article as well as explain the power of creating a cloud company which is the next evolution in web entrepreneurship.

It can be difficult at times to run a company and go to school, but it is by no means impossible. I don’t have any superhuman characteristics of endurance like Wolverine or mental abilities like Professor X. In fact, I can be pretty inconsistent at times in regards to my work ethic. I’m also TERRIBLE at doing administrative tasks. The reason why my company has succeeded thus far is that I created an autonomous system that fulfills the needs of the marketplace. It is a simple goal, yet it can be difficult to implement if one doesn’t have a clear framework to think about the situation. My aim is to provide a roadmap so you don’t have to go through the same growing pains as I did. 

The Benefits of Creating an Autonomous System

The ancient Greek scientist Archimedes once said, “Give me a lever long enough and a fulcrum on which to place it, and I shall move the world.” The system that I have created is my lever and fulcrum. It allows me to accomplish a lot with much less effort compared to doing everything on my own. When an entrepreneur does everything on her own, she severely limits the growth and viability of the company that she started.  Under the “entrepreneur does everything” scenario, there is a linear relationship between time and money. This means that for every X number of dollars that you earn, you have to work Y number of hours. Therefore, to make extra money, you have to work extra hours. The problem is that there are only so many hours in the day and who wants to spend all of their time working?

Many people gravitate towards the scenario mentioned above because that is what we have been conditioned to think. Before most people become entrepreneurs, they are employees for someone else. As an employee, you usually get paid by the hour or on a salary. To be a successful entrepreneur, you need to have a paradigm shift in thinking from a linear to an exponential relationship between money and time. Also, you want to make the relationship between money and time weaker; meaning that you make money whether you are in your office or on a beach in the Caribbean. Creating an effective system is a key step in the paradigm shift. The system should work with or without you.

Creating a Cloud Company

Creating a system is important for any type of company, but the added benefit for web entrepreneurs is the ability to leverage cloud computing. Cloud computing is where the data and software applications for your company are stored on the web through third party vendors. In cloud computing, the web software applications of the different companies “talk” to each other, which further automates your company and simultaneously reduces the need for management. A second benefit of could computing is that it allows an entrepreneur the ability to access their data from any computer or mobile device in the world with an internet connection. This means that you can separate your work from any one physical location. Third, cloud computing reduces the need for large upfront investments, allowing for better cash flow in the early stages of a venture.  If you want to know more about cloud computing check out this short video: http://www.youtube.com/watch?v=hplXnFUlPmg&feature=related

Six-Step Checklist for Creating Effective Systems

Cloud computing allows an entrepreneur to leverage the internet’s power without being techy. Currently, the important traits needed to build an online company are the ability of implement effective processes and the ability to communicate well with customers. Thankfully for me, I was trained as an engineer and process management has become second nature. However, I have found over time that effective process management can easily be taught to anyone who wants to learn. Below I will take you through the six steps that I follow when creating any new system or company. I will also let you in on some of the tools that I use to pull everything off. Over time, I will write additional articles to go over each part of the checklist in more detail.

Step 1: All Business Starts from Need

I am believer that necessity is the mother of invention. A basic goal of an entrepreneur should be to solve the problems of a consumer while making a profit through the process. There are two major categories of needs: blatant needs and latent needs. Blatant needs are those issues that are obvious to everyone. The first thing that comes to mind is if there was a cure for cancer or hair loss. Latent needs are those dormant problems that we don’t realize need to be solved. Most entrepreneurial ventures are in this realm. For example, I didn’t know I needed an iPod until I actually received one as a present. Try to take my iPod away from me now and see what happens to you! Needs and opportunities are always there. We just have to drive ourselves to find the practical ones that are directly tied to our expected customer base.

Step 2: Create a Strategy that Makes the Competition Irrelevant

Once you understand the needs of the consumer base that you want to serve, next you need to develop an effective strategy to solve the problems that customers face. Strategy class in business school teaches frameworks such as Porter’s Five Forces. The five force framework is intended to provide a clear way for business professionals to determine the competitive intensity and attractiveness of an industry. Although it is useful for analyzing large corporations, it has a major faulty assumption. The underlying assumption is that business has to be competitive and that any change is considered a “threat” to the marketplace. With five forces, it is assumed that business has to be head to head competition (at the very least, that is the way the concept is taught).

From my experience, business is not like war and there are plenty of unfulfilled and profitable markets for potential entrepreneurs to enter. An example is Great Black Speakers’ position within the speaking industry. When I started thinking about the concept in October 2006, there were plenty of bureaus that had a long history of providing high quality speakers to organizations around the world. I also noticed that there weren’t many bureaus focusing specifically on African-American speakers and the college audience. Given that I knew quite a bit of information about both of those subjects, Great Black Speakers was born to serve that market. So, in a crowded industry, there was still a lot of unfulfilled market potential that made the competition irrelevant.

Step 3: Outline Key Tasks and Develop your Execution Plan

Having a strategy is great, but it will mean nothing if you don’t have an effective way to execute it. If your strategy is where you want to go, the execution plan is how you plan to get there. For me this is the fun part and is usually the phase that determines my profits.  Whenever I create a new plan, I put myself in the customer’s shoes and walk through the ideal state on what needs to happen to actually fulfill the customer’s needs. What’s important here is to understand the major tasks that need to happen and in what order to make your strategy successful. Often times, we can get bogged down by the details and lose the forest for the trees. There is a place for this, but not in the first run through in your execution plan. Step 6 talks more about the second and more detailed run through.

Step 4: Search for Tools to help with Execution

 Just like any factory has tools to develop their products, your online company needs tools to effectively deliver services to the marketplace. This is where my love for the internet becomes intense. There seems to be a tool for almost any task that I need accomplished. With so many options out there, it is easy to become overly excited about the latest and greatest technology. Usually, it’s the simple things that work best. The great thing about many of the tools is that they are automated and that the tools are designed to integrate with each other. This is important as it significantly reduces the cost of implementation and is also easily scalable as your company grows.

Here is a preview of some of the online tools that I use and what I use them for:

iContact – Email Marketing
Highrise by 37Signals – Contact Management
Wufoo – Data Collection
PayPal and Google Merchant – Payment Processing

Step 5: Find Additional Labor where Necessary

Even with all of the automated web tools at your disposal, there is still a need for human interaction. At the end of the day, people buy your product or use your service. These individuals don’t want to talk on the phone to an automated system. Think about how frustrating it is when you call your bank and you get the sweet, woman voice of the computer. How often do you have to repeat what you want when you call? “I said two!!…Option two!”  is what I usually scream out after the sixth time repeating myself.

There is a myth that hiring additional labor has to be expensive. This is because there is the faulty underlying assumption that the individuals hired will be full time employees. Furthermore, there is the fear of additional overhead expense due to the need for an office for the employees to work. When you have a company on the web, many of these problems disappear. This is the reason why it is difficult for me to answer the question “How many employees do you have?” My answer to this question is reliant on your definition of employee. How many people officially work for Great Black Speakers? I’m a solo operation. How many people work to help Great Black Speakers run? Currently about 15 or so people.

The web eliminates the need for individuals to be in the same office to communicate effectively. Here is a list of some key people for my company and where they live.

Me: Ithaca, NY
Diana (the person who actually runs Great Black Speakers daily): Nebraska
Assistant #1: Memphis, TN
Assistant #2: Alabama
Web developers (two of them) : India and New York

The list goes on and on with very many different locations. Where do you find this top talent? There is a website called Elance (www.elance.com) which is a source that people use to find individuals to do work for them. This site is one of the best things that has happened to my company and is worth you researching.

Step 6: Bring the System Together and Refine your Process

The last step on the checklist is to bring the system together and create a more detailed process for what you need to accomplish. In essence, it is aligning the critical tasks, tools, and human resources to push towards productivity. This is where I create a detailed work flow as to who does what? When do they do it? Also, how does the work get done? When you follow this step, what you are actually creating is an operations manual for your company. Having an operations manual makes your company sustainable for the long term. You will find that people move on from jobs and many business relationships cease over time. Your operations manual will make it easier to train others when this happens.

To quickly recap this step:

1.    Layout the key tasks that need to be accomplished from start to    finish to make your strategy work.

2.    Layout the exact steps needed to accomplish each task. Be sure to be specific and don’t assume that the party knows anything. It is vitally important to be as thorough here. Include the tools and resources needed and also in what order they are needed.

3.    Make sure that the processes of each step integrate with each other. There is nothing worse than building a system where work cannot easily flow from one step to the next.

4.    Test the system out and make adjustments as time goes along.

Conclusion

There is a lot of upfront work when you are developing a system to earn income for yourself, but it is definitely worth it. Developing the GBS system is the main reason on why I was able to continue to grow Great Black Speakers and attend school at the same time. After you develop your first system, it becomes easier to create other systems for different ventures in the future.

The checklist mentioned above is a great framework for any company that you are trying to start. However, the results can be multiplied on the internet due to the low cost nature of the tools used and the ability to integrate tools with each other for greater automation and effectiveness. As the cavemen discovered many millenniums ago, you should not try to lift a heavy boulder by yourself. It is much easier to build a lever and fulcrum to move the boulder. It is much easier to create a system to move closer to your goals.

27
Apr

georgejames1George James is a Marriage and Family Therapist at the Council for Relationship’s University City Office. He specializes in working with couples and the wounds in their relationship.